Payment & Security

Payment & Security

Payment methods.

We accept Visa, Visa Debit, MasterCard, Maestro, PayPal as current payment methods, we are now also accepting Amazon Payments too. All payments are taken with immediate effect once the order has been placed.

All payments are processed in Great British Pounds Sterling (GBP) and if your address is located within the European Union you must pay VAT at the prevailing rate. Certain BFPO addresses as well as such areas as the Channel Islands are exempt from paying VAT.


Problems with payment?

This could be for one of the following reasons:

• Card details entered incorrectly

• The Payment Processor we use has had issues contacting your Bank

• The Verified by Visa or MasterCard Securecode System has denied the order due to you entering the wrong details

• There are insufficient funds in your chosen payment account

In the first instance make sure that you have correctly entered your payment details by retrying the checkout process.  If your card is declined for a second time, you should contact your bank or service provider to ensure that they are not having any issues at their side.


How safe is it for my card details to be saved?

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. RU Active Limited uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security.